I knew I should have stayed with Kitkat 4.4.4. My phone boots up to a black screen. [removed]
Content removed as required by the Verizon Wireless Terms of Service
Message was edited by Verizon Wireless
Software updates are designed to enhance your phone. We don't want you to feel disappointed with your device. What make and model Android device are you using? How recently was the update competed? Please share more details along with what steps you have tried so far?
SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This method works like a charm for most folks.
It's a factory reset, but a little different order of steps.
You can skip step 5.
1. Stay plugged into charger for the entire process
2. Charge to 100% and back up music, photos, files etc...contacts should be saved to Google Account and use Google Drive or Google Photos to back up with as well and apps are saved in a list in your My Apps screen in the Play Store app and online using the desktop page.
3. DISABLE Google backup and restore of apps and app data in your Backup and Reset tab in your phone's main settings screen.
4. Factory Reset the phone
5. Download and/or Install update from notification bar (may have to manually check for update in About Phone/System Update to kick start it) at next boot/power on after skipping set up if possible
6. Phone will reboot after installation. Factory reset one more time as soon as possible before setting up the phone (you may have to press the back button a few times to escape the set up screen, or you may be able to skip it. Just go back to the Backup and Reset tab and FDR again.
7. Unplug from charger at 100% recharged
8. Set up your phone however you like to include apps from your My Apps screen in either the Play Store App or from the PC webpage version
9. Leave phone on until it powers off
10. Leave off and recharge to 100%
This is my usual process and I have had no issues.
The reasons for disabling app data is due to the fact that DAVLIK is now ART and the Android Optimization process might not go as planned if you just slap the new OS over the old OS. Also, when you go back to the Play Store to download apps, they will be the correct version this time for this OS.
I contacted support. They fixed my phone. Yeah!!!!
On Jul 6, 2015 9:23 AM, "Verizon Wireless Customer Support" <
Tell us how so others know.
Start a new topic or ask questions in the open forum.
