A few months ago I stopped being able to receive texts from my husband's cell phone. It worked in the morning, then just stopped. He has a work issued phone with Verizon service. I do not have him blocked. Any other suggestions?

[RHMINK]

A few months ago I stopped being able to receive texts from my husband's cell phone.  It worked in the morning, then just stopped.  He has a work issued phone with Verizon service. I do not have him blocked. Is it possible I marked him as Spam?  How do I check? 

Any other suggestions?

[stef7]

Four questions:

What model phone do you have? How about him? Be specific please.

Did either of you receive an Over the air (OTA) update for your device?

Does anyone else have problems receiving texts from your husband's phone?

[RHMINK]

1) I have a Samsung Galaxy S8+

2) He has an Iphone 6s that he just switched to from a 4s.  (Work issued phone) Still same problem.

3) I get OTA updates, he doesn't.  This problem started in early August.

4) No one that we know of is having trouble getting texts from him.

[vzw_customer_support]

Good evening RHMINK. I know how important it is stay connected with your husband. Let's get those messages flowing. Are you able to send and receive text messages from others? Did you recently switch from an iPhone? Does this only happen at specific times?

JoeL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[stef7]

iPhone won't send texts to non iPhones |Official Apple Support Communities

[RHMINK]

I've never had an Iphone.  Always an Android.  The day it stopped, it worked at 9 am...by 1 pm...no more!!

[stef7]

It's his problem, not yours.

[RHMINK]

I don't think it's that since he can text other non-iphones with no problem

[stef7]

OK. do you get texts from anyone else?

[stef7]

https://discussions.apple.com/thread/6014903?tstart=0