Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
ASUS Z10 Pad Power
bistritapcv
Member

I just got a new ASUS Z10.  I like it but I notice that if I use it, even while the charger is plugged in and it says it is charging, the % of charge keeps going down.  I am guessing it is going down slower than if I were not charging the device but it is still going down.  This means even while plugged in, I have limited usage time.

Is anyone else experiencing this?  Any solutions?

Labels (1)
Tags (2)
0 Likes
Re: ASUS Z10 Pad Power
vzw_customer_support
Customer Support

Bistritapcv, congrats on the new tablet. We understand that you have some concerns about your new device and we’d be delighted to check into your battery issues today. Just to ensure we are understanding properly, are you stating that when you use the device while plugged in to the charger, you notice the tablet charges slow?

 

TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: ASUS Z10 Pad Power
bistritapcv
Member

Not only slowly, but the charge percentage decreases though it is charging.

(When turned off, it charges up to 100%).  Perhaps also when display off too.

0 Likes