I have been bothering Verizon sales and account reps everyday for about 2 months, I have also contacted almost everyone from Verizon's media contacts page, including the people over devices, product strategy, and the regional managers for Colorado. I even received a call from someone claiming to be a district manager more than a week ago, but they are all playing stupid and claim they don't know anything. The most I can get out of anyone is that the phone needs time for testing before its release, which is probably true, but I am sure At&t, T-Mobile and Sprint test their phones too, and they all managed to release the phone on time on November 14th. I think it comes down to wanting to push the new Droid Turbo for the holidays, since that is a Verizon exclusive. Everyone else that responded basically said it will be out when its out, stop bothering us, which is no way to treat your customers.
The sales reps are now saying Samsung has not released the phone to them, and its their fault they don't have it yet, which I do not believe, as I have also contacted Samsung, and they claim Verizon has it already, but they cannot force them to release it. The webpage with the contact information is below, I think we should all keep bothering them until they either release the phone, or at least give us a release date, they owe their customers that much. This phone is not a secret anymore, I don't understand Verizon's reluctance to give us any information beyond the opt-in page listed by the rep in another comment.
I have been with Verizon for nearly 10 years, and they are the worst when it comes to releasing new devices and updates. I get a discount at At&t through work, I might be taking my 5 lines over to them after this horrible experience.
www.verizonwireless.com/news/contacts
