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Active 2 text with cell number when out of Bluetooth range?
MeVic
Member

I have an Active 2 and Note 9.  When out of Bluetooth range, I cannot send or receive texts using my cell number (only watch number.)  Store associates & on-line associates have checked that Numbershare is set up properly.  Calls work fine when out of Bluetooth range.

Does anyone successfully have this set up?  Samsung support told me that texts using the cell number won’t work on the Active until a software update.

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Re: Active 2 text with cell number when out of Bluetooth range?
vzw_customer_support
Customer Support

I'm sorry you are having issues with text messages on your smartwatch, MeVic. I understand this feature is important for you, and we want to look into this further. This watch relies on the host smartphone's messaging capabilities and features. We don't want you to complete any duplicate troubleshooting steps. What troubleshooting steps did you complete with Samsung? Are you using the default text messages or Verizon Messages on your device?

 

GersonG_VZW

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