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Andri
djmancini96
Member

Android System

There's an internal problem with your device, and it may be unstable until you factory data reset.

 

WHat's the matter with this phone?

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Re: Andri
Ann154
Expert
Expert

Which phone model do you have? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Andri
djmancini96
Member

Motorola  moto g6

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Re: Andri
vzw_customer_support
Customer Support

Sorry to hear about that confusing alert on your Moto G6, djmancini96. I definitely want to make sure that get the bottom of this. Help is here. Is the operating system and all apps fully up to date? Here's how to update the operating system: http://spr.ly/66081KJny Here's how to update apps: http://spr.ly/66091KJnJ

If everything is up to date already, you would want to perform that factory reset that was suggested after ensuring that all of your content is backed up. Here's how: http://spr.ly/66001KJnK See the section titled "Media" for details on how to back up your content if needed. Does this help?

RyanM_VZW

 

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