Android A855 "Dead" Screen Issue
brattangel2011

So my Droid A855 has suddenly given out. It turns on, and will stay on but the screen remains black and eventually it turns off. If plugged into a charger or computer, it will "charge" but the screen remains black and the computer does not recognize it. My phone is possible a year old, does not have any warranty, and is from Amazon. I have not downloaded anything for at least a week, and this started happening last night (4-4-14). I tried taking the battery out and hard resetting as well, but nothing seems to work. Does anyone know what the problem is? Is it fixable?

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Re: Android A855 "Dead" Screen Issue
vzw_customer_support
Customer Service Rep

We want to help get your device up and running ASAP brattangel2011! I recommend trying an alternate hard reset. I have included a link below to assist. If the device doesn't respond, our control is limited with third party purchases. Have you checked your upgrade eligibility by dialing #UPG?

http://vz.to/1gHpyGY

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


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Re: Android A855 "Dead" Screen Issue
brattangel2011

I can't preferred hard reset because the screen stays black like it is in pre-reboot mode. I cannot do the alternate hard reset because the camera button and volume button fell off. I cannot do a hard reset...

Brittney Lester (Prov. 31:30)

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Re: Android A855 "Dead" Screen Issue
vzw_customer_support
Customer Service Rep

Thanks for the info, brattangel2011. Given the problems with the device, it may be past saving. Do you have insurance? http://bit.ly/07CrqPK Are you eligible for an upgrade? 

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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