My back and menu button on my Galaxy S4 just randomly stopped working yesterday and haven't worked since. I've tried turning my phone off for a while and turning it back on, but still nothing. Everything else on the screen works except the back and menu button.Can anybody help with this?
diap225, YIKES! That seems to be very odd! I want to make sure all features of the phone are working correctly for you. When you had the device powered off did you also remove the battery? Once your battery is out can you please remove the sim card for a few seconds and then place the phone all back together again. Then go ahead and power the device back on. Once the device is up and running please test out your back and menu button again.
Was there any new applications that were downloaded when this started to happen? Is there any kind of physical or liquid damage to the device? Please keep us posted.
Follow us on Twitter @VZWSupport