I have a pending charge for $746 on my bank account labeled Verizon Chat. I have made no purchases and have not chatted.
Ouch! Can you contend/challenge/stop the charge with your bank, until you get more info from Verizon Customer Service?
I know the importance of having the right expectations about the bill and the right charges are in place. Did the charge clear or does it remain now? Please send a Private Note and we can investigate further.