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Battery Charge Monitor
RISailor
Member

After the recent update to 48A my phone has suddenly shut down with a 0% charge several times. It seems to happen shortly after the charge drops under  50%. I do not think the battery is actually fully discharged when it shuts down because it is back up to 80% within about 1/2 hour. I used to get a warning when the charge dropped down to close to 15% when the phone is supposed to go into a charge saver mode (I checked and that is active).

Has anyone else noted this issue? Is the battery charge monitor part of the OS?

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Re: Battery Charge Monitor
vzw_customer_support
Customer Support

RISailor, we want you to have a long lasting battery life. Let’s get this fixed right away. What’s the make/model of the phone? Are you using the original charger?


ZangY_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Battery Charge Monitor
RISailor
Member

It is not an issue of losing charge too fast. It is the battery charge monitor that appears to be failing. There is no indication of a low charge before the phone is shut down with an indication of 0% charge. As I stated in my post the charge rate after this happens is too fast to have been starting at 0. It reached 80% within 1/2 hour the last time it happened.

Hobie

ps. Responding to your email got bounced as not deliverable.

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