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Verizon says you are lying , there is no issue with battery life
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I have been experiencing terrible battery drainage ever since the first Lollipop update. I've just done the second Verizon update that rolled out in late March, but it hasn't fixed the problem. I tried wiping the cache partition, but that didn't help. I've already spoken to a Samsung representative, and she strongly encouraged me NOT to do a factory reset, but to back up my personal data on my computer and take my phone to a Samsung service center to have them "reflash" my software. She also informed me that this battery drainage is strictly a Verizon issue, and that people with Galaxy S5s on other carriers have not been experiencing issues. Verizon IS the problem. I'm lucky that my phone is still under the 1 year manufacturer warranty so that Samsung can still help me without charging a fee, but what about when I'm no longer under that warranty? I pay over $80 to Verizon every month for service that I can barely use now because the update has caused such horrible battery drainage issues. I used to love my phone and now I'm constantly stressed about battery drainage. If I continued to use my phone like I used it before the latest Verizon update, it would be dead in a few hours. Verizon needs to get their IT people to fix this problem.
If I bring this issue to a Verizon store, would they offer me a replacement phone? And if so, wouldn't it have the same issues if I were to download the latest software update, anyway?
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LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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This response was not helpful at all. I can follow the instructions to restart my phone in Safe Mode easily enough, but I have no idea what to do from there. The instructions as to how to discover which (if any) app(s) may be causing issues are vague. After restarting it in Safe Mode, I brought it to a Verizon store. The guy there took a look at it and didn't seem to find anything (he didn't show me what he did, he just looked at it himself). Then he explained to me that it is normal for a battery to start having drainage issues after a year. That I can understand, but these drainage issues came on all of a sudden; it was not gradual.
I have spoken to a Samsung customer service rep over the phone, I have visited a Verizon store in person, and I have visited a Samsung service center in person. Because it is a Samsung product with Verizon service, I'm not sure which people I should be taking advice from (Verizon or Samsung). Samsung ended up giving me a new phone battery, because I've had the phone for almost a year and they suspected that the battery was the main issue. I'm not sure WHAT to think. I miss the days when I could use my phone constantly throughout the day and never had to worry about my battery dying. Now it's all I ever think about. :[
I wish there was an advanced workshop for getting to know the inner workings of the phone. It's frustrating going from message board to message board trying to piece together an action plan to fix my phone issues. In addition, it's frustrating to rely on bits and pieces of advice from super quick visits with customer service representatives (whether from Verizon or Samsung).
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Hello,
I am very unhappy with how the latest software update has affected my
battery life, and phone in general. I have scoured multiple forums on this
issue (which MANY of us Galaxy S5 users seem to share) and there are so
many different suggestions for resolution, it's hard to know what to try.
Essentially we are all waiting for the Google technicians to get their
asses in gear and come out with a patch. Many of us wish we could go back
to KitKat but I have been told it is not an option to revert back to the
old operating system. Besides the main problem with the battery drain and
overall sluggishness, there were many changes made to the interface that
are counter-intuitive. This latest 5.0 Lollipop update has been a whopping
failure.
I visited a Verizon store today and was essentially told by the rep that
the battery drainage issues I'm experiencing are normal, and I felt like he
just wanted to rush me out of there. I asked if I could send my phone in
for a replacement, and he told me that there was nothing wrong with the
phone and that I would be charged the full retail amount for a replacement.
I feel I am entitled for a Verizon rep to REALLY take the time to sit down
with me, take a GOOD LOOK at my phone, show me and explain to me what they
are looking at/doing and why. Luckily I am currently living in Los Angeles
and was able to visit the Samsung Service Center at 3150 Wilshire Blvd
today and they gave me a new battery. Since I now have a new battery for my
Galaxy S5, I can KNOW with certainty that my battery issues are not because
of the age of the battery. This pretty much convinces me that the problem
is with the OS.
Is there a way that I can schedule an appointment at a Verizon store where
a representative will TRULY sit down with me and take the time to go
through all the details and give me suggestions as to how to deal with my
current issues? I feel like this sort of service should be available to me
as I pay more than $80 per month to Verizon for services that I can barely
use with my device, at the moment.
What can Verizon offer me as far as addressing my issues? I do not feel
equipped to deal with these issues on my own, and I feel a little education
is warranted. It does not seem fair that I have to pay for services that my
device can not support like it ought to.
I look forward to a well-thought out response.
Thank you,
Ilene
Personal information removed as required by the
Message was edited by: Admin Moderator
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I did not realize that replying to this email would automatically post a
response on the web site. I would like to have my most recent reply deleted
from the site, as it was intended for Verizon customer support only. It was
not intended to be viewed by the community.
Why is there no option to delete my own response?
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Well this is terrible. I am trying to get a hold of emergency technical
support. When I get to the menu where it says to press 3 for emergency
after hours technical support, I just keep getting a message that the
number can not be completed as dialed. So wow, I am really stuck here.
Thanks, Verizon. 😠
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Ok, so new update. I have called into emergency tech support and they were
able to help me get the comment with my personal information flagged and
removed immediately, so my previous 2 comments might seem kind of
confusing. I don't understand why the option to delete my own comment
disappears after a certain time period, but that's the way of this forum, I
guess.
On another note, I was on the phone for 40 minutes, during which time I
lost 10% battery. Is that typical battery consumption for being on the
phone?
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No. Not normal battery drain at all.
Something some of you may want to try is doing a downgrade followed by an upgrade of the Google Play Services. I noticed on some of the S5 devices that Google Play Services would bug out or constantly crash after upgrading from KitKat to Lollipop. To me, the constant crashing or lagging of the phone made sense, when you take a look at just how embedded Google Play Services is. The software suite has the ability to patch Android silently, runs all of the Google applications, acts as a location service, device administrator, you name it.
To downgrade and upgrade, follow these steps in order.
1: Go to Settings, Security, Device Administrators
2: Uncheck the "Android Device Manager"
3: Go to Settings, General, Applications, Application Manager. Flip to the "all" Applications category.
4: Select "Google Play Services" from the list.
5: Choose "Uninstall Updates" and click Yes through all prompts.
6: Check your notifications for warnings from apps saying Google Play Services must be updated. If you receive these notifications, update Google Play Services by selecting the notification and by clicking on all prompts.
7: If you do not receive the update notifications, then you are all set. Goto Settings, Security, Device Administrators and enable the Android Device Manager option again.
8: Reboot the phone.
Hopefully this helps solve some of the Lollipop trouble being seen on the S5. This has been the most workable solution to many of the Lollipop updates I've helped others with.