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Battery
pete2968
Member

Battery drains quickly while being charged..

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Re: Battery
vzw_customer_support
Customer Support

Pete2968,


Oh my! It can get pretty frustrating seeing your battery drain while on the charger. We need to get this fixed quickly. What is the make/model of the device that currently uses the battery. Are you using the charger that came with the device originally?


KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Battery
srjackson1605
Member

My note 4 will note fast charge with any fast charger. Just recently received this note 4 after doing a warranty return for the same reason last month. Now as of today once again same problem. It all started once the 5.1.1 software was pushed to the phone. Have already factory reset the phone with no luck.

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