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Broken screen /remote troubleshoot
EMAKENITDSN
Member

My screen is broke and I cant access my settings. How can I get the debug function set to access my files and text messages?

How to Transfer/Backup Text Messages from Android to Computer

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Re: Broken screen /remote troubleshoot
lukevinyl
Sr. Member

I Don't think there is going to be a way if your screen is broken and you can't access settings to check/uncheck this....

Have you tried plugging into a computer to see if it recognizes the device to transfer files?

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Re: Broken screen /remote troubleshoot
bearone21
Leader

good idea

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Re: Broken screen /remote troubleshoot
stef7
Sr. Member

I'm not sure if any of this would work, but if the touchscreen still works, just not the LCD display, then conceptually, the use of a microUSB to HDMI converter could be used potentially to control the device. For example:

Amazon.com: UGREEN Micro HDMI to HDMI Cable Male to Female Micro HDMI Adapter Supports 4K@60Hz, 3D, ...

Another possibility is to use a microUSB OTG hub

Amazon.com: Tanbin 4 in 1 Micro USB HUB Adaptor with Power Powered,Charging Charge OTG Host Cable Co...

Then also use a USB mouse and a USB to HDMI dongle.

Amazon.com: Plugable Active DisplayPort to HDMI 2.0 Adapter (Supports displays up to 4K / UHD / 3840...

Re: Broken screen /remote troubleshoot
lukevinyl
Sr. Member

And this is a good idea as well as it would essentially "send the screen" to a tv display so that the settings menu could be accessed and modified hopefully....

Great suggestion Smiley Happy

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Re: Broken screen /remote troubleshoot
vzw_customer_support
Customer Support

EMAKENITDSN Having full access to the information we need is important. I’m sorry to hear about what happened to your phone. I want to make sure you get the assistance that you need. We don’t have a way to access your phone remotely. We have other options. Can you please tell me what the make and model of your phone is? Please share details. We want to help.
EvelynR_VZW
Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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