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Calls between Samsung S10E and Motorola
dfalkows
Member

My husband has a Samsung phone and I have a Motorola Z3. When he calls me, he cannot hear me when I pick up. If I call him, he can hear me and we can carry on a conversation. Based on a few posts on the community forum, it appears it is an issue with the Samsung phones. We really need to be able to talk to each other when he calls me.  Has anyone else that has had this problem been able to get it resolved, other than replacing a phone? 

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Re: Calls between Samsung S10E and Motorola
Piscestg
Sr. Member
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Re: Calls between Samsung S10E and Motorola
vzw_customer_support
Customer Support

dfalkows,

 

We understand all your calls are important. We are here to help. Let's gather a few clues. Does it matter if you use a headset or a Bluetooth device? Does it help if you use a speakerphone?

 

 

-Jenelle

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Re: Calls between Samsung S10E and Motorola
dfalkows
Member

Hi Jenelle,

No, it doesn't seem to matter. I've had it on the bluetooth, or just the phone, or speakerphone. It is every time that Samsung phone calls me. It is my husband's phone, so he calls a lot! 

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Re: Calls between Samsung S10E and Motorola
vzw_customer_support
Customer Support

We appreciate you sharing this with us, dfalkows. We definitely want to make sure that this is resolved. How long has this been happening? -Brett

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Re: Calls between Samsung S10E and Motorola
dfalkows
Member

Hi Brett! The problem has been happening for 6-8 weeks. My husband, father-in-law and mother-in-law have the Samsung S10E and I have the motorola. I called Verizon Business Technical Support, but the only suggestion was to check our settings. That isn't the problem. In addition to our 4 phones, my husband has a problem with a work associate as he has a motorola too like me. We share a plan with my in-laws. We live in different parts of the State. The Samsung phones are still under contract so phone replacement isn't an option. Any help is appreciated. 

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Re: Calls between Samsung S10E and Motorola
vzw_customer_support
Customer Support

Dfalkows, thanks  so much for confirming those details for me. Please share with me what software is currently running on your Motorola? This is located in the settings>about phone section.-Rodney

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Re: Calls between Samsung S10E and Motorola
dfalkows
Member

I am updated to PDXS29.84-51-11-5.

Though, when I check for new updates, it says I am on Android Version 9, Current Version PDX29.84-51-11-7. 

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