Calls routed to wrong person

[tracylynn2u1]

My boyfriend's phone number has routed to the wrong person. The person calling last night called from his saved contact information and the person who answered acted like he had reached the right person but he hadn't. My boyfriend found out when he had someone else call his number from their phone and it came through. He uses his phone for work so having the calls route to the wrong person is very bad. Now he isn't sure how often this happens on his phone number. Has anyone else had this problem with their Verizon cell phone? He currently uses a Motorola Droid X.

[tbo27 · Accepted solution]

He may have no answer transfer on. Dial *73 send to disable

[vzw_customer_support]

Tracylynn2u1,

Look no further help is here! It sounds like he may have accidentally enabled call forwarding. No worries, all he needs to do is dial *73 send from his cell phone to disable. He will hear a few beeps and the call will end. Have him do that and test. Keep us posted.


JohnB_VZW

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