Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Can my core prime "reset" itself? As if the sim card had been removed and put back in, to hide location history? Content had to be retrieved from the cloud, it was wiped clean.
Limimo
Member

A family member who may be trying to hide something says the phone must've reset itself. Is this possible?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Can my core prime "reset" itself? As if the sim card had been removed and put back in, to hide location history? Content had to be retrieved from the cloud, it was wiped clean.
demmo86rt
Leader
Leader

Removing and replacing the SIM card will neither erase any location history or reset the phone.  Assuming you are talking about a factory reset (wiping all data and resetting the phone back to as if it had just come from the factory), it is a multiple step process, and not something the phone will do on it's own.  If it does, there will most likely be other issues with the phone.

View solution in original post

Re: Can my core prime "reset" itself? As if the sim card had been removed and put back in, to hide location history? Content had to be retrieved from the cloud, it was wiped clean.
demmo86rt
Leader
Leader

Removing and replacing the SIM card will neither erase any location history or reset the phone.  Assuming you are talking about a factory reset (wiping all data and resetting the phone back to as if it had just come from the factory), it is a multiple step process, and not something the phone will do on it's own.  If it does, there will most likely be other issues with the phone.

Re: Can my core prime "reset" itself? As if the sim card had been removed and put back in, to hide location history? Content had to be retrieved from the cloud, it was wiped clean.
Limimo
Member

Thank you. I thought so. When it reset something came up on the screen about the sim card, I think it had to be reactivated, as if I just bought it. He mumbled something about it was doing an update...What? Yeah he made that up on the fly I guess.

0 Likes