I appreciate you trying to help I'm going to go to bed tomorrow and call another number problem is I'm on the road and there are no pay phones anymore. Thank you for trying.
I wish I can fix it for you yesterday, but I think we need the help of the experts. Try this link, http://vzw.com/contactus , select the 'chat' option then poof, you'll be with a specialist in no time. Also, I think they will manually activate your phone, the step(s) varies depending on the make and model of the device but I'm sure they will be able to fix it for you.
Does it go to voicemail when you call out to another number or is it when you try to access your voicemail? There isn't enough information to provide a possible suggestion.
The only thing I can think of is calling customer service at 1-800-922-0204 from a landline or *611 from another Verizon phone and asking the rep to reset the voicemail feature from their end.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.