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Cancel phone
ITSMESUZY
Newbie
‎07-31-2017 01:48 PM

Cancelled my deceased husband's phone 2 months ago but I'm still being charged for it.  WHY?

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Re: Cancel phone
Ann154
Community Leader
Community Leader
‎07-31-2017 03:58 PM

Are you sure it was canceled or just suspended?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cancel phone
ITSMESUZY
Newbie
‎07-31-2017 08:44 PM

I requested the phone service to [Removed] to be cancelled.  This was my husband's phone and he passed away March 12, 2017.  The gentleman I was working with also assured me my new contract - I bought a new phone & tablet that same day - would be unlimited data.  I am not only still being charged for my husband's phone service but I'm being charged $100 for a data plan!

Sent from my Verizon, Samsung Galaxy smartphone

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Cancel phone
vzw_customer_support
Customer Service Rep
‎08-02-2017 01:56 PM

ITSMESUZY,

I am so sorry to hear you have had to go through all of this, I have gone ahead & sent you a Private Message so we may look further into this for you.

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cancel phone
bearone21
Legend
‎08-02-2017 08:19 PM

unlimited data isn't a freebie!!

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