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Cannot access internet with WIFI off. How do I fix this?
NOOKS69
Member

When I am unable to connect to a WIFI device, I cannot access the Internet on my Galaxy Core Prime.  Can someone tell me how to fix this?

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Re: Cannot access internet with WIFI off. How do I fix this?
stef7
Sr. Member

When you take the back off of the device, has your SIM card slipped out of it's spot?

Was the phone every activated on VZW's network?

Assuming the SIM card is firmly installed and it was activated on VZW's network, did someone place it in Airplane Mode, then only turn on WiFi?

http://s7.vzw.com/is/content/VerizonWireless/assets/userguides/samsung/samsung-galaxy-core-prime-ug-...

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Re: Cannot access internet with WIFI off. How do I fix this?
vzw_customer_support
Customer Support

Having a reliable connection away from Wi-Fi networks is important, NOOKS69. Let’s figure this out together. When did this issue first start happening? What happens if you make a phone call or send a text message? What zip code are you located in?

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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