I have a Zenfone V, ASUS_A009. I've been trying to follow the instructions in your faq about changing the name through the web, but they tell me to click on a link that isn't there. I'd do it directly on the phone, but it doesn't allow you to edit or change the Device Name which is currently the model number.
We understand the importance of personalization. No worries, help has arrived. Just to ensure we are on the same page, where are you trying to change the name of the phone? Are you wanting to change it in MyVerizon or on the device itself?
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I can't change it directly on the phone, so I went to the Verizon Knowledge Base and found a link to a faq that's supposed to give instructions: it says to go to Manage Your Device and there's a link to a page that lets you change the device's name, but the link isn't there any more.
Here are the exact instructions:
Go to the Account Overview page in My Verizon.
Click Edit Device Name next to the device you want to name.
Enter names for one or more of your devices.
Click Save Changes.
Alas, they fail because there isn't a link named "Edit Device Name" on that page.
You guys on prepaid..
Prepaid My Verizon does not support changing phone name. (Nickname) You can change the name for bluetooth, Wi-Fi, Direct, etc. in settings. At least you can in my Android. Its is under "About phone > Phone name".