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Claimed denied tried to contact verizon no luck after 2 hours
Ffrustrated
Newbie
‎08-02-2021 10:34 AM

Screen cracked on phone.. made claimed,  denied.. waste of 20.00 a month.  Tried to contact verizon to cancel insurance.. on hold over 2 hours. Pretty disappointed 

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Re: Claimed denied tried to contact verizon no luck after 2 hours
Doggo
Contributor - Level 3
‎08-02-2021 10:53 AM

Cancel it from the app. This is something that doesn't require calling 

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Re: Claimed denied tried to contact verizon no luck after 2 hours
Ffrustrated
Newbie
‎08-10-2021 05:54 AM

Worst experience I have EVER had trying to get help.  You shouldn’t even offer tech help. So disappointed in the company.. NOT to mention paid for insurance then when needed, claim denied 

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Re: Claimed denied tried to contact verizon no luck after 2 hours
Ffrustrated
Newbie
‎08-10-2021 05:59 AM

You are correct, calling not required as it is IMPOSSIBLE to get human help on ANY of your contact numbers. Just dont give out help numbers if you refuse to allow use

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Re: Claimed denied tried to contact verizon no luck after 2 hours
vzw_customer_support
Customer Service Rep
‎08-12-2021 06:01 AM

I would be just as upset and frustrated over having a claim denied, and not being able to cancel the insurance. I'm really sorry for this huge inconvenience. 

 

Did Asurion tell you why the claim was denied? Have you been able to cancel the insurance from your line?  -Vanessa

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