Purplee look no further help is here. Lets get some information so we can get things taken care of. What kind of phone are you using? Is clipboard an app that came on the phone or is this one you downloaded from the playstore?
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!