Cloud contacts backup failed
CindyLu313
Enthusiast - Level 2

I keep getting "Cloud contacts backup failed". Why?  I have tried wi-fi and data and still get the same message.

Labels (1)
Re: Cloud contacts backup failed
Jakeman1
Master - Level 1

You are much better off this way. Change your contacts to Google and let Google back them up. You will have accurate backups and immediate reloading and updates. Backup Assistant is not a very good application and some refer to it as Malware as it is so intrusive.

Re: Cloud contacts backup failed
vzw_customer_support
Customer Service Rep

Hi CindyL313 - Let's get your contacts floating in the Cloud! May I ask what model is your device? Are other item backing up in the Cloud like pictures and documents?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes
Re: Cloud contacts backup failed
Marla1104
Newbie

I have a samsung5.photos and videos backed up fine but contacts fail.

0 Likes
Re: Cloud contacts backup failed
CindyLu313
Enthusiast - Level 2

I have a Droid Maxx just purchased in May 2014.

0 Likes
Re: Cloud contacts backup failed
vzw_customer_support
Customer Service Rep

This is very odd Marla1104! Try clearing Cache/Date and synch again. Settings>Applications>Application Manager>All>Verizon Cloud>Clear Cache/Data.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
Re: Cloud contacts backup failed
vzw_customer_support
Customer Service Rep

@CindyLu313,

Thanks for the additional info! Is anything else backing up on the Verizon Cloud? Try clearing Cache and data for the app.

Go to Settings>Applications>Application Manager> Verizon Cloud.

Keep us posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: Cloud contacts backup failed
CindyLu313
Enthusiast - Level 2

I did that. Everything backs up except contacts.

Sent from Yahoo Mail on Android

0 Likes
Re: Cloud contacts backup failed
LRVassar
Specialist - Level 2

CindyLu313

As previously mentioned, use Google Contacts. If you want to keep dealing with Verizon backup, that's your choice, but Google Contacts is hassle free.

0 Likes
Re: Cloud contacts backup failed
vzw_customer_support
Customer Service Rep

Oh my! We can't thank  you enough for trying those steps, CindyLu313. We are so sorry that you have encountered the message, but we want to get it all taken care of.
The next step would be to have a resolution ticket filed with our technical support team. Are you saying the contacts are not even viewable from the Cloud? 

TamaraH_VZW
Follow us on Twitter @VZWSupport

0 Likes