Cloud error 10026

[Mbyork]

Trying to log into cloud immediately receive error sorry we don't recognize you. Check user ID and password error code 10026. Have reset password and still receive same error

Motorola Nexus 6. Android 6.0.1

[vzw_customer_support]

Mbyork,

Oh my! It is important to make sure your information is backed up. Let's get you signed in.  Are you able to sign in on My Verizon on a computer? Are you using the same sign in? Did you just begin using Verizon Cloud on this device?

JenelleR_VZW
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