i was wondering how I can file a complaint with Verizon Wireless. twice in the last 4 months I have been very disappointed with their customer service. I upgraded to the Galaxy S5 in April and was denied the B1G1 promotion because my second upgrade wasn't due until August. then just today, I tried to upgrade another line and was told I cant do it until Saturday. Seriously, in the name of customer service what is two days. they were like no sorry and when I asked for a supervisor I got the run around. I have been a Verizon customer for 15 years if not more and I don't think this is anyway to treat a long time customer.
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