Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Connetion problem in Facebook with Marshmellow
kapierce
Member

Receive error message when I select  anything in FB

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Connetion problem in Facebook with Marshmellow
hworkman
Novice

If you have power saver mode on, turn it off. I had to do this to get some of my applications to work correctly, one of them being Facebook.

View solution in original post

0 Likes
Re: Connetion problem in Facebook with Marshmellow
vzw_customer_support
Customer Support

Hi there kapierce.


I know how important being able to access Social Media is. What kind of device do you have specifically? Do you have Wi-Fi turned on, or are you using your mobile data? Do you have troubles with any other apps on the device, since the update?


LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Connetion problem in Facebook with Marshmellow
kapierce
Member

I have the Samsung S6. It happens with WiFi or Data. I'm not having this problem with any other apps

0 Likes
Re: Connetion problem in Facebook with Marshmellow
LakeGuy2010
Member

My Droid Turbo 2 also does this. Whenever on either wifi or data, it says "can't connect right now." The web app works fine.

0 Likes
Re: Connetion problem in Facebook with Marshmellow
Ann154
Expert
Expert

The Facebook application is well known to be buggy.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Connetion problem in Facebook with Marshmellow
vzw_customer_support
Customer Support

You have an awesome phone kapierce and I know its critical to stay connected via your social media apps. I'm sorry to hear you're having issues. Have you tried to remove/disable the Facebook application and redownload it to your phone? Sometimes certain apps may not be fully compatible with updated software.


KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Connetion problem in Facebook with Marshmellow
hworkman
Novice

If you have power saver mode on, turn it off. I had to do this to get some of my applications to work correctly, one of them being Facebook.

0 Likes
Re: Connetion problem in Facebook with Marshmellow
hworkman
Novice

There is apparently a small bug within the new update that can cause this when the"power saver mode" is on.

0 Likes
Re: Connetion problem in Facebook with Marshmellow
kapierce
Member

I'll try this. My work around right now is to "Force Stop" the app, then it works. But I don't want to do this forever

0 Likes
Re: Connetion problem in Facebook with Marshmellow
hworkman
Novice

I was having to do the same exact thing. I've had my power saver off for over a week now and it has worked great, of course besides my battery draining quicker, but I just got some extra chargers for work and my car.

0 Likes