Constantly rebooting issue

[pezbill99]

Has anyone else been having issues with note 5 constantly rebooting? This seems to happen quite frequently

[smith6612]

Does this only occur once the battery has reached a certain charge level? How does this reboot occur - does the screen flash/change all sorts of funny colors and then reboot? Or, does the phone hang for a short while then reboot?

[pezbill99]

It happens both ways sometimes it hangs and then reboots and other times it flashes and changes colors. I have done a factory reset and all that accomplished was making me mad for losing all of my settings

[smith6612]

Since it happens with Factory reset, I would suggest an RMA with Samsung or an exchange at the Verizon store if it's under 30 days.

[pezbill99]

I went to a Verizon store they ordered me a phone that had been reconditioned the issue is still happening. I will not recommend a Samsung note 5 to any friend. Would give it a 0 rating if that was possible

[vzw_customer_support]

We want you to love your phone pezbill99. I'm sorry its rebooting but we are here to help. Did the reboot start after a specific software update or the download of an application? If your phone is till under warranty and you're still having issues after a factory reset we can discuss replacing the phone with a certified like new phone of the same model if theirs no damage.

KinquanaH_VZW
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