twiggles64,
Updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your phone and your contacts but we will work to get this resolved for you.Was your device backed up using Verizon Cloud before the software update? Was anything else deleted like your pictures or videos?
CandiceH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
