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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Dead spot on touchscreen

4 mo old LG Vten  has a dead spot., near where I need to push the zero. What can. i do? Thank you!

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Re: Dead spot on touchscreen
Community Leader
Community Leader

If there is no other physical damage, you can have it replaced (with a refurbished unit) under the one year warranty.  Contact LG and go through them if they will do it.

If there is other physical damage, then it can be replaced via insurance if you carry it.  Otherwise it will not be a warranty replacement if there is physical damage - hard to determine if the damage caused the dead area of the screen.