Delete exchange email after upgrade
JazYoli
Enthusiast - Level 2

After recent update 21.44.12, I can't delete an Exchange email account on the Droid Turbo.  Is anyone else having this issue or can tell me what to do?  I've tried pressing and holding on the account I wanted to delete, but the menu never appears.

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Re: Delete exchange email after upgrade
tikibar1
Community Leader
Community Leader

Settings > scroll down to the Accounts section, then tap Corporate > long-press the account name, then release > should take you to a new screen > menu button (the three dots in the upper right-hand corner) > remove account

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Re: Delete exchange email after upgrade
dilbertaz
Specialist - Level 3

Are you in the Settings menu under Accounts? 

From there if I click on an account it opens a new screen with any additional options/setup. From there (depending on the account) if I select menu (three dots or using menu button) it gives option to remove account.

Depending on the app you use for exchange access you also may be able to find the app under Settings Applications, select it and clear cache and clear data, but be careful if it is an app that handles more than just exchange or it will clear all accounts data.

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Re: Delete exchange email after upgrade
JazYoli
Enthusiast - Level 2

I no longer have the menu (three dots) after the upgrade.

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Re: Delete exchange email after upgrade
JazYoli
Enthusiast - Level 2

Are these the screens you are referring to?

Screenshot_2015-03-05-03-28-16.png

Screenshot_2015-03-05-03-28-20.png

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Re: Delete exchange email after upgrade
tikibar1
Community Leader
Community Leader

Settings > scroll down to the Accounts section, then tap Corporate > long-press the account name, then release > should take you to a new screen > menu button (the three dots in the upper right-hand corner) > remove account

Re: Delete exchange email after upgrade
JazYoli
Enthusiast - Level 2

Thanks so much.  That did the trick