Hello, Dlcromwell. We want to make sure that you have all the information regarding the Disney+ promotion. This is only available to post paid customers on qualifying Unlimited plan. More information can be found here: https://www.verizonwireless.com/solutions-and-services/disneyplus/
We never want you to have anyone miss out on this great promotion, jb2coo. Let's look into this together. What plan are you on? Do other apps work? Are you connected to our network or Wi-Fi?