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Does Verizon network block Chrome Remote Desktop? wont work
westnman
Member

Help! 

I have used Chrome Remote Desktop (CRD) for years with Samsung S4, S4 mini, early J7 on Verizon

always with almost no problem connecting to several desktops.

I got a new J7 2018 ver this past week and CRD won connect.

It sees my remote computers, not grayed out, and asks for password correctly (I know the passwords).

When I send the password, my J7 screen just flashes slightly, and returns to the listing of available computers.

No connection, no error message, just the list with none grayed out

I have reinstalled CRD on Android J7 4-5 times - no change, and re-initiated remote on a couple of the desktops as a test and no change.  I don't think its my carrier, Verizon, because I can turn on mobile hotspot and use a laptop thru the phone and it connects fine

Some details:

Phone: SM-J737V

Phone ver: J747V.04

Android: 8.0.0

Kernel 4.4.13

Non standard apps installed

Dropbox

Wall Mart

Amazon

Excel

I've looked for special permissions needed and CRD says 'none"

Anybody else seen this? 

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Re: Does Verizon network block Chrome Remote Desktop? wont work
albertor_vzw
Verizon Employee

Are you experiencing any issues with other apps? Is your connection (data) working on the device? Do you have more than one device using the Chrome Remote Desktop?

AlbertoR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Does Verizon network block Chrome Remote Desktop? wont work
westnman
Member

Also

Please see this thread on your support site:

https://community.verizonwireless.com/thread/900593

It is the same series of issues , but i don't see it resolved and the

"trick" with enabling hotspot has not worked for me.

Thank you for the help, and pardon me for not stating originally that

the CRD problem is only on Verizon, not wifi - wifi CRD access is fine.

This has been occurring for about 1 month

Thanks

Cy

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Re: Does Verizon network block Chrome Remote Desktop? wont work
vzw_customer_support
Customer Support

We appreciate the information. We want to make sure that you get the best help possible for this issue. Please reach out to Goggle Support, as they will have the most complete resources for this app.

 

MatthewG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Does Verizon network block Chrome Remote Desktop? wont work
westnman
Member

I have reached out to Google support.

They say that if it works with WiFi then the app is working correctly.

As I said the app works perfectly in wifi.  Its only over the verizon

network that it won't connect.

Is there any possibility of a port restriction problem?

Please read this thread again - Verizon never solved it.

https://community.verizonwireless.com/thread/900593

Chrome Remote Desktop doesn't connect over 4G LTE

<https://community.verizonwireless.com/message/1386323#1386323>

This question isNot Answered.

MattgyverContributor

<https://community.verizonwireless.com/people/Mattgyver>

Mattgyver <https://community.verizonwireless.com/people/Mattgyver>Dec

31, 2015 6:56 PM

I'm part of a VZW wireless business account. I'm tech support for my

company. When I need to remote access my system after hours to work on

servers, Chrome Remote Desktop (CRD) won't connect over VZW's LTE

network; I have to connect over WiFi. Depending on where I am at the

time, I may not have WiFi available.

Is Verizon limiting what type of data is going across it's network

during peak times? I get about a 10% success rate using CRD over the

mobile network, and it seems to work somewhat better between 10am and

2pm daily.

If I use my personal phone (not on the VZW network) at the exact same

time, CRD will run fine.

It's not a phone issue. I have two different types of Android phone that

I've tried it on, and the one other tech uses an iPhone at work, and he

can't use his CRD either.

Any help figuring it out would be appreciated, as it's affecting how I

can do my job after-hours!

I have the same question

<https://community.verizonwireless.com/thread/900593#>Show 0

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Re: Does Verizon network block Chrome Remote Desktop? wont work
vzw_customer_support
Customer Support

Thank you for following up with us on this. This is possibly a restriction with the app itself. Due to being for work, it might have security mesures through your employer. Have you tried contacting them about the issue to see if the informtion is accessable outside the workplace?

 

ElizabethC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Does Verizon network block Chrome Remote Desktop? wont work
westnman
Member

Thank you for the suggestion.

The app works thru WiFi on my personal Verizon phone for with wifi ON at

wifi locations at home, office, motel in El Paso Texas etc.

With Wifi off, the Chrome remote desktop will NOT WORK on Verizon

network at locations in Ruidoso, and Alalmogordo NM and on Verizon

towers in El paso Texas - the latter a very sold Verizon location for

all other purposes.  I can sit a a lcoatioon about 1 mi from a verizon

tower in ELP and the app WILL NOT work on Verizon 4g, but then if i

switch to the WiFi at that location app works fine.

I believe you begin to see why i suspect some verizon incompatibility. 

I see the app requires no special permissions. Since I have unlimited

data, i do not believe it is any other permission restriction on the

phone which would affect 4G but not WiFi, but am open to suggestions.

Thank you for your continuing help.

Cy

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Re: Does Verizon network block Chrome Remote Desktop? wont work
westnman
Member

Thanks for asking.

As I mentioned initially, my Verizon android J7 (2018 Version) replaced

a J7 (2016 Version)I last in December, so i have not re-installed ALL

apps I previously used.

However, my reinstalled apps that use data such as:

Chrome - (browsing  even to static IPS)

Google maps

Excel

Snap Chat

Parco polo

GPS

Skype

All of these work

I do use CRD on 3 different desktops 2 with Win10  and one with Win7 and

it works on those.  I do not leave the App active on any of those

desktops when they're not in use.

As I think I mentioned the only difference i see on the Android phones

(CRD worked over Verizon on the 2016 model) is a possible Android

version difference.

BUT Chrome says it should have made no difference and i believe the

older J7 was updated, as I'm scrupulous about that.

I appreciate your suggestions

Cy

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Re: Does Verizon network block Chrome Remote Desktop? wont work
westnman
Member

Update 12-6:

I hadn't noted this prior to our other conversation - I apologize:

When I start chrome remote desktop, after the first selection of a

computer to connect to, either 3G or 4G are turned OFF.  The network

data indicator at top of screen goes grey.  Then with any subsequent

attempted selection of a computer to connect to, 3G or 4G stays off

until CRD is closed.  Chrome says this is not their issue.  Is it

possible its in Android 8 security features?  I can't find it if it is.

Thanks for you help

Cy

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Re: Does Verizon network block Chrome Remote Desktop? wont work
vzw_customer_support
Customer Support

Have you attempted having some one else download the app on their device to see if it works? If you have not can yougo ahead and try that for us and let us know what happens?

 

FranciscoP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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