Does Verizon not send return boxes anymore to return old phone?
blueride2
Newbie

I upgraded to a new phone last week and was promised a promotional trade-in price for my old phone. I haven't received the return box with the prepaid postage. Whats up?

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Re: Does Verizon not send return boxes anymore to return old phone?
bearone21
Legend

send it in the box it came in!!

Re: Does Verizon not send return boxes anymore to return old phone?
vzw_customer_support
Customer Service Rep

Hi blueride2, we are here for you. Have you spoken to the Trade-in Department?

Here is the site you can visit for more information:

Device Trade in Program Guide | Verizon Wireless

LauraL_VZW
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Re: Does Verizon not send return boxes anymore to return old phone?
sprmankalel
Champion - Level 3

What is wrong with the box that the new phone came in?