I am on my second Droid 4 in three months. The call quality is terrible, I drop calls when I'm showing 4 bars, and the phone freezes up. I am regretting the switch from the Blackberry more and more every day. The only thing more dissapponting than the phone has been the unacceptable poor level of customer service I have received at two different retail stores. Maybe if the associates quit playing with their own phones and focused on solving customer problems, I wouldn't be thinking of leaving Verizon.
same phones on every carrier..
when you say freezing up.. what does that even mean
do you have advance task killer or lookout/watch dog any of those dumb apps?
Well I don't have a Droid 4, but I do have a Droid 2, and it's always done right by me. Maybe Motorola lost focus or just don't care about the sliders anymore.
As for Verizon's customer service, it sound like a local issue to me. Customer service from Verizon for me has been awesome. They're very helpful. If you're experiencing an issue with a local store, then you should tell corporate about it, but I don't see that reflective of the carrier itself or the overall customer service experience. The stores are just there for people to come in and look at phones. The call reps can do pretty much anything the stores can. I would give them a call and see if they can fix your issue, and while you're at it, you can speak with someone about your local store.
Just remember the person on the phone is not your enemy, If you're angry don't take it out on them. You can tell them about the phone and the store that's bothering you but they are just an employee with Verizon. They did not cause your hardship. Treat them like a human being and they will help you out
I just bought a Droid from my local Verizon store and the experience was very pleasant. I went back to get some more help, as this is the first droid I've had...my older smartphone from several years ago was a joke...and the service was great.
Thank you Verizon staff in Stanwood, Wa...Marissa and Jake.
Freezing up means the phone got into a cycle of trying to start, and it kept making the the "droid" sound about every 15 seconds. There was no way to turn it off, so I had to let the battery run out. Once I had the battery totally drained, I re-charged, and although it came to the home screen at first, it got reboot thing again and once again I had to let it do its thing until it ran out of power.
With the replacement (warranty) phone, I can talk for about 5 minutes before the reception gets fuzzy. I am told I can be heard on the other end, but I cannot make out what the other person is saying. After a few minutes of poor reception, the phone cuts off, and when I check I have 4 bars.
Ok, I bought a used phone from a friend of mine. I took into the Paris, IL store (verizon). I told them I needed a sim card and I wanted to activate the phone, I am a current customer. The lady told me I had to pay $5 for the sim card and a $35 activation fee. I have never been cherged for a sim card or an activation fee for a used phone. I have activated at least 4 used phones and needed sim cards for them. I told the lady that I would pay the $5 for the sim card even though I should not have to and I would call verizon myself to activate the phone. I paid the 5$ then chose to stay in the store to activate the phone myself. The customer service operator I spoke to (Xavier) was very helpful. He stated what I had already thought. Not only should they have given me the sim card they should have activated the phone with no (zero) charge.
First, I would suggest that no one go to the Paris, IL store for anything. Second I feel I was taken advantage of with the the charge for the sim card,
Third, I should not have been told that I had to pay $35 to activate the phone, that was not true. It was posted in the store.
This store is charging customers for services they should not be charged for.
This type of action is border line criminal and I will look into this more.
The only store in Paris, IL is a premium retailer. These stores can have different policies. You should have gone to a corporate store.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
No, they are are restricted and obligeted to specfic condtion of being a independent agent. Well at least this is what Iam being told by now two seperate verizon customer service agents, yes calling them directly.
I also spoke to my local store ( independent agent) Buds celluar in Danville, IL. They have stated the same, no charge for those services.