Re: Don't receive incoming calls on network extender, droid turbo 2
vzw_customer_support
Customer Service Rep

With the amount of legwork done so far, you've certainly hit upon the usual suspects that cause this. Advanced calling off, call forwarding off, and the restarts typically get calls back on track. Are there any bluetooth devices being used by the phone at the office?


What probably has to be done, and boy I'm not a fan of this step either, is a factory data reset of the turbo 2. Of course prior to this ultimate step, you'll need to back up the device either via Verizon Cloud or computer. Here our the steps on the reset: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/108288/p/30,6720,958...


DavidH_VZW
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Re: Don't receive incoming calls on network extender, droid turbo 2
Lovingtonfirefighter
Enthusiast - Level 3

You are right, I do not want to do a reset, but that will be my next step.

I was hoping marshmallow upgrade would take care of it, but it didn't .

On Mar 15, 2016 1:15 PM, "Verizon Wireless Customer Support" <

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Re: Don't receive incoming calls on network extender, droid turbo 2
Lovingtonfirefighter
Enthusiast - Level 3

I have tried every which way otherwise, advanced calling, on/off, bluetooth

and wifi on/off, etc, with reboots inbetween.

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Re: Don't receive incoming calls on network extender, droid turbo 2
Lovingtonfirefighter
Enthusiast - Level 3

Okay, this is getting tough. I just did the factory reset, and it still

doesn't work...

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Re: Don't receive incoming calls on network extender, droid turbo 2
Lovingtonfirefighter
Enthusiast - Level 3

It is fixed! One simple call to Verizon technical support , and they

removed call forwarding from our account. It immediately worked after that.

Including on the network extender at work.

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Re: Don't receive incoming calls on network extender, droid turbo 2
Brenbee
Enthusiast - Level 2

Good luck!  I've been calling Verizon for months! Network extender doesn't pick up all of the calls either.  No one there cares.

Re: Don't receive incoming calls on network extender, droid turbo 2
vzw_customer_support
Customer Service Rep

Hello Brenbee,

 

We always want the best experience for all of our customers. I depend on my phone every day and would be concerned too if I were having issues with receiving calls. If you dial #48 from your phone while near the Network Extender, what do you hear? If you run a speed test on your home internet, what are the results?

 

ChristopherM_VZW

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