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With the amount of legwork done so far, you've certainly hit upon the usual suspects that cause this. Advanced calling off, call forwarding off, and the restarts typically get calls back on track. Are there any bluetooth devices being used by the phone at the office?
What probably has to be done, and boy I'm not a fan of this step either, is a factory data reset of the turbo 2. Of course prior to this ultimate step, you'll need to back up the device either via Verizon Cloud or computer. Here our the steps on the reset: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/108288/p/30,6720,958...
DavidH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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You are right, I do not want to do a reset, but that will be my next step.
I was hoping marshmallow upgrade would take care of it, but it didn't .
On Mar 15, 2016 1:15 PM, "Verizon Wireless Customer Support" <
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I have tried every which way otherwise, advanced calling, on/off, bluetooth
and wifi on/off, etc, with reboots inbetween.
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Okay, this is getting tough. I just did the factory reset, and it still
doesn't work...
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It is fixed! One simple call to Verizon technical support , and they
removed call forwarding from our account. It immediately worked after that.
Including on the network extender at work.
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Good luck! I've been calling Verizon for months! Network extender doesn't pick up all of the calls either. No one there cares.
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Hello Brenbee,
We always want the best experience for all of our customers. I depend on my phone every day and would be concerned too if I were having issues with receiving calls. If you dial #48 from your phone while near the Network Extender, what do you hear? If you run a speed test on your home internet, what are the results?
ChristopherM_VZW
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