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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Droid Eris touch screen not working

I have the droid eris. I got it off a friend and its been working just fine and all of a sudden the touch screen stopped working. i tried taking the battery out and putting it back in and it still doesnt work. i cant slide and unlock nor are any other touch buttons working. any solutions?

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Re: Droid Eris touch screen not working
Not applicable

Hello cfarrell856,

Without a touchscreen, you don't have a phone! We need to get your phone fixed quickly! There is an alternate master reset that you can perform without a working touchscreen. I will include a link with the steps. If the reset does not fix the issue, then it's hardware related and you will need to activate another device. Let's hope the reset fixes it!

Click here and follow the "Alternate" method:

Thank you!

Katie H

VZW Support

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