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Droid Maxx Camera problem
abey178
Member

Camera not working.  Keep geting this message, "error please restart camera".  Please help.

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Re: Droid Maxx Camera problem
vzw_customer_support
Customer Support

Thanks for your troubleshooting efforts abey178! Since Safe Mode makes no difference and the issue continues, please do a hard reset as per the steps at this link http://vz.to/1CG6NSU and keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Droid Maxx Camera problem
vzw_customer_support
Customer Support

Hello, abey178! I know the importance of having access to your phone camera. The Droid Maxx has a great one so I want to be helpful in this. Have you downloaded any new Camera or Picture editing applications? Let's try resetting your Camera application: Here are the steps:http://vz.to/1pusdYK Choose "Camera" for Step 4. Also try restarting your phone in Safe Mode to see if this error message goes away: http://vz.to/1rEX9aE. Keep us posted on this. We want to make sure you can use this great feature on your phone.


TanishaS1_VZW
Follow us on Twitter@VZWSupport

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Re: Droid Maxx Camera problem
abey178
Member

Neither worked. Problem still occurs in safe mode.  I also force quit the app and cleared data and cache...very frustrating.  Please help

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Re: Droid Maxx Camera problem
vzw_customer_support
Customer Support

Thanks for your troubleshooting efforts abey178! Since Safe Mode makes no difference and the issue continues, please do a hard reset as per the steps at this link http://vz.to/1CG6NSU and keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Droid Maxx Camera problem
B33
Sr. Leader

I don't know if you've tried this or not but have you give Google Camera App a Try it may be long shot but it might work this app is in the Google P. Store..

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Droid Maxx Camera problem
MrFly_100M
Member

Droid Maxx Camera error.  "restart camera" etc. 

Tried so far.  Rebooted, rebooted safe mode, cleared cashe, factor reset, downloaded another camera app.  All have failed.

What is the solution?

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Re: Droid Maxx Camera problem
vzw_customer_support
Customer Support

MrFly_100M, thanks for your efforts to correct this camera error. The only other recommendation here would be to attempt a Software Repair on the phone. Please use the link attached on how to perform this step and is universal on Motorola smartphones.  http://spr.ly/66071FbWb

 

Keep us posted on any changes.

 

 

AlanS_VZW

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