Droid Maxx - issues with WiFi connections and random restarts

[keherts]

I have been having issues with my Droid Maxx for the past couple months. The WiFi won't connect for more than a few minutes at a time and the only way to (sometimes) reconnect is to restart my phone.

Additionally, the phone will restart on its own at least 10 - 20 times daily (on top of the ones I've been trying to reconnect to WiFi). This seems to happen most if it is in my pocket or otherwise covered by something, though it can happen at any point.

Any advice? I've tried clearing the cache and getting rid of some apps, but that's only been mildly helpful.

Thanks,

Kevin

[Snn5 · Accepted solution]

At this point I would suggest a full factory reset avoiding the back up of any google apps and app data.  All your apps are saved in your Play Store account, contacts are in your Gmail.  You just have to back up files or pictures, media, documents, etc...to a PC or a cloud service like Google Drive.

Plug into charger for the entire process

(DISABLE google backup and restore of apps and app data)

Charge to 100% and back up and factory reset the phone

Factory reset one more time

Unplug from charger

Set up your phone

Leave phone on until it dies and turns off 1 time

Leave off and recharge to 100%

This is my usual process and I have had no issues.

[keherts]

Thanks for the quick response! I will try it over the weekend, crossing my fingers.

[Snn5]

Well, it certainly cannot hurt.  Good luck.