Droid Maxx will not connect to wifi, slide the button to "on" and button automatically switches back to "off"

[jcma323]

Yesterday my Maxx stopped allowing me to turn on the WiFi.

If I turn it on in the settings, it automatically slides back to off (in less than 5 seconds), never connects.

In advanced settings under WiFi, mac address is unavailable (don't understand why no mac address is listed here), so is IP address (this one I understand because it isn't connected).

troubleshooting steps taken so far:

1.  power cycled - changed nothing

2.  made sure no 3rd party apps causing issues (uninstalled or stopped) - changed nothing

3.  powered up in safe mode - changed nothing

4.  ran a factory reset/restore - changed nothing

Note:  The phone hasn't been recently updated with a system update and nothing as been installed in over a week before issues

Now what?

[vzw_customer_support]

Thanks for your efforts, jcma323. I'm going to send you a Direct Message. We'll get to the bottom of this.

ChaunceyM_VZW

Follow us on twitter @VZWSupport