I have taken out the battery...rebooted. Sometimes the red X will replay and replay and go no further. sometimes It will boot up but freeze as soon as home screen pops up. Sometimes (although rare) it will wait 10 seconds to freeze. I need help!! And fast!! I can't be without my phone as I need it for work!
TIA
We can get you access to the Droid Pro again, Cohaja12!
Normally when a device continues to freeze, it can be a result of just a little too much going on with the memory.
When you get the red X, when is that happening? Is it random or when you turn the phone on?
Let's begin with clearing internet files http://bit.ly/VKOB6e.
After that is done, you should http://bit.ly/XErg4w.
I'm betting that will help with freezing unless there is something else going on with the device.
Please keep me posted.
Tamara H.
Follow us on Twitter @VZWSupport
I am having about the same problem. M Driod froze up i removed the battery to try to reboot it and when it came back on all i am getting is the Red X and then it goes to the Droid screen and sas Droid and blanks out and back to the Red X and droid screen over and over again. Pressing the power button to turn it off is not working, to get it to stop i have to remove the battery again. Any ideas to fix this?
val23015,
We've got a plethora of ideas to fix this. And while I typically don't like jumping so deep into troubleshooting, I would suggest a hard reset at this point given your current position trying to get back into your phone http://vz.to/16iWy9Y . Please follow the alternate method.
EvanO_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
