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Droid Turbo
Reinforce_13
Member

Just got the droind turbo and I am able to send text messages but I won't receive text messages back. Is there something I need to activate?

Labels (1)
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Re: Droid Turbo
Ann154
Expert
Expert

Did it work on your previous VZW phone? Or did you recently port over from another carrier?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid Turbo
vzw_customer_support
Customer Support

Reinforce_13,

Congratulations on your new device! We want you to be able to enjoy all the great features the Turbo has to offer. Is it just text messages or MMS as well? What error message does the sender get? Test it by sending a message to yourself. Without wi-fi on, do you see a 4G LTE indicator by the service bars?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Droid Turbo
AmydeV
Member

I'm having similar issue. Tried what u said. Got the text and yes, 4g indicator is visible. I am only see some texts in a group text.

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Re: Droid Turbo
vzw_customer_support
Customer Support

AmydeV,

Hmm, that's odd! Let's get these messages back up and flowing, so you aren't receiving any single text? Does this happen with all contacts or just some?

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Droid Turbo
AmydeV
Member

I can receive single msgs but in a group text, certain texts won't come thru. For instance, my colleague, Mary, can text me but if we are in a group text, I can't see her texts. I've tried everything that has been suggested online and even went into the Verizon store with no help!!

Re: Droid Turbo
vzw_customer_support
Customer Support

That's quite strange, AmydeV!

What make & model phone do you have? Have you ever been able to use group messaging correctly?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Droid Turbo
AmydeV
Member

Droid turbo. And no, its never worked correctly.

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Re: Droid Turbo
AmydeV
Member

I got it Nov 19th, 2014

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Re: Droid Turbo
RushFan2112
Sr. Member

Did you go from an iPhone to a Droid Turbo?  If so, you likely forgot to tun off iMessaging.