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Droid won't turn on

Our droid is fine on the wireless charger and is charged to 100%, but as soon as it's removed, it turns off and won't reboot or turn on.

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Re: Droid won't turn on
Customer Support

We understand the importance on having a full functioning phone, SHEHOM51. Thanks for reaching out to us here, we would be more than happy to help investigate into this. How long has this been going on? Did anything happen prior to this issue(software update, app update, etc)? Does the phone only stay on when it's on the wireless charger?


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Re: Droid won't turn on

about 3 months ago it stopped charging with the original charger because of the connection.  So we purchase a wireless charger and that worked for another few months, then last week it says it charging and it said it was 100% but within 30 seconds of taking it off the charging station it would go black and not turn back on until it was back on the charger.  Then 3 days ago, it just died altogether.  It will not turn on at all.  Just dead.


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Message edited by Verizon Moderator.