I have resent it and she continues to get a generic box with no image, message or icon. I have HTC one and she has a Samsung galaxy. Can I send it to an email? Or get a refund?
I'm sorry this is happening. We never want you to miss out on the E Gift card. I've had some great experiences sending these out. Can she send it back to you? Can you open the message? Does she have a block on her device that prevents picture messaging?
JoeL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am also having a similar issue. I sent an egift card on 2/14/16, but as of today, the recipient has still not received it. My bank account has been charged for the amount we selected on the egift. She is receiving a multimedia message, but it is blank. She is not on the Verizon network - she is on Sprint. Any help you can provide would be greatly appreciated!
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