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Email attachments
TORTRE30
Member

One of my synced email accounts is now adding the .txt file extension to every email attachment.  I can't open the attachments anymore.  How do I stop this from happening?

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Re: Email attachments
bearone21
Leader

are you sending a message as an email??

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Re: Email attachments
TORTRE30
Member

No, it is happening to the email attachments I receive.

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Re: Email attachments
bearone21
Leader

sounds like someone is sending you a message as an email!!!

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Re: Email attachments
vzw_customer_support
Customer Support

TORTRE30,

Being able to open your communication is important. What patterns have you noticed with the messages you are receiving that cannot be opened? For example, are they from a certain contact? What happens when you attempt to access your email from a computer? Can the messages be opened there?

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Email attachments
TORTRE30
Member

It is happening to all email attachments. On a computer I can open the

attachments just fine. Examples are files with extestions .png or .mp4, get

changed to .png.txt or .mp4.txt. When I try to open it says it's fetching

the attachment but it never opens.

On Feb 14, 2018 9:45 AM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Email attachments
vzw_customer_support
Customer Support

I appreciate that clarification, TORTRE30. Have you ever been able to receive MP4 or PNG files via this email on your phone, or is this something that just recently started happening? 

 

LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Email attachments
TORTRE30
Member

Yes, it would open any attachments in the past.

On Feb 16, 2018 10:04 AM, "vzw_customer_support" <forums@verizonwireless.com>

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