Everytime I try charging my Note 3 I get an error message: To charge faster, use the cable and device that were provided with this phone. What is the solution? The cable is fine and is the original charger!

[bms_note3user]

Every time I try charging my Note 3 I get an error message: To charge faster, use the cable and device that were provided with this phone.  What is the solution?  The cable is fine and is the original charger!

[vzw_customer_support]

Hello bms_note3user, help is here front and center! Have you tried testing the charge on the phone with an alternate charger? Is there any physical or water damage on the charger or charging port of the phone? You are able to take the device to the store for a hands on evaluation. View closest store to your area here http://bit.ly/3SdsA

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

[bms_note3user]

I took it to a store last week and they said it has something to do with the last software update. They tried charging it at the store and got the same message. There hasn't been any physical or water damage to my phone. The only way I can get it to hold a charge is by using my car charger. The other two chargers (and the one at the Verizon store) gave me the same message.

[vzw_customer_support · Accepted solution]

Thanks for the additional information ms_note3user! I had a similar experience after the software update and I was able to resolve with a hard reset http://vz.to/1lWXqsc please give it a try. Make sure to UNCHEK Automatic Reset at step 3.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

[teachermama10]

@verizonwirelesscustomersupport If I do a hard restart, will I lose the files and photos stored on my phone?

[vzw_customer_support]

Hello teachermama10, The Factory Data Reset does remove all data including files and photos. I understand that making sure your phone information is backed up is of the upmost importance. You can ensure your phone data is backed up using these links: http://vz.to/1uM5mwZ and http://vz.to/1vEzYok. You can also try our great Verizon Cloud feature as an option for backing up and syncing your phone info! Check it out: http://vz.to/1s4GctA.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

[Ttg1]

I think Samsung messed-up on their software update!!!  And are covering their A's now!!!!  Never had a problem till this last software update!!!  Slow charging to error messages to use the cable and device that were provided with the phone!!!  How about send a patch update to fix their mistake!!!!!!

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

Ttg1, we always want the very best for your phone and are sorry to hear that you are experiencing this. There are many things that could impact that fast charging function so let's dig right in/ Do you recall adding any recent apps, games or software? Has there been any physical or liquid damage to the phone? When attempting an alternate charger do you receive this same error message? When taking a look at the charger itself, is there any damage?  -LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!