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Factory reset
Jesslynn1
Member

Does any one know why a factory reset would not work? We have tried 3 times. It is my second phone line my ex had the phone and I can not return it so we factory reset it. Recently found out he is still able to see everything on my phone including text, emails, apps, I was told it was somewere his email is still in the account, after speaking to a rep and checking my account we do not see anything. Any suggestions? Please and Thank you

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Re: Factory reset
vzw_customer_support
Customer Support

Hello, Jesslynn1. We know how important privacy is. We would be happy to help. Do you have an Apple or an Android phone? 

 

CassieG_VZW

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Re: Factory reset
Predator7
Novice

Change Account info or close or reopen new Account or change Log in info.

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