Factory reset

[Jesslynn1]

Does any one know why a factory reset would not work? We have tried 3 times. It is my second phone line my ex had the phone and I can not return it so we factory reset it. Recently found out he is still able to see everything on my phone including text, emails, apps, I was told it was somewere his email is still in the account, after speaking to a rep and checking my account we do not see anything. Any suggestions? Please and Thank you

[vzw_customer_support]

Hello, Jesslynn1. We know how important privacy is. We would be happy to help. Do you have an Apple or an Android phone? 

CassieG_VZW

[Predator7]

Change Account info or close or reopen new Account or change Log in info.