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Forgot password can't unlock phone
WFLBBI
Member

My password will not unlock phone. How do I reset

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Re: Forgot password can't unlock phone
stef7
Sr. Member
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Re: Forgot password can't unlock phone
lukevinyl
Sr. Member

If that doesn't work, will need to do factory reset on device and then enter the Google credentials that were on device prior to reset to avoid activation lock/kill switch....

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Re: Forgot password can't unlock phone
vzw_customer_support
Customer Support

WFLBBI, we are sorry to hear that you may have locked yourself out of your device. Please allow us to further explore your options. Can you please provide us the make/model of your device? Also, do you currently have a Gmail email account that is attached to your device? If so, please follow this link http://bit.ly/2nxrT4Z  to be able to sign into the Android device manager which will allow you to remotely change your password to unlock your device.  

 

SylviaT_VZW

 

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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Re: Forgot password can't unlock phone
Mace67
Member

This does not work on newer software just older

Very unfortunate

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Re: Forgot password can't unlock phone
lukevinyl
Sr. Member

That is not correct.  I just tested on multiple devices running jelly bean, nougat, and then oreo with success having device play sound, tracking on a map, and also remote wipe.

I was able to do all of these via the link provided above, on both mobile devices and a computer....

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Re: Forgot password can't unlock phone
sevenstartech
Member

LukeVinyl,

You are correct that all of those functions work.  The problem is that there doesn't seem to be an "unlock without losing everything" option anymore.  These options work if your phone is stolen.  If you simply forget your swipe or pin, you cannot reset it anymore without losing all of your data and phone setup.

Does anyone else know of a way to do this?

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Re: Forgot password can't unlock phone
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Forgot password can't unlock phone
vzw_customer_support
Customer Support

There is not. If you forget your passcode, or pattern, there is no way to unlock it without erasing the entire device.

 

RobertH_VZW

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