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Four Virus
RLBILLINGTON
Member

Starting with yesterday, I have been getting a message that pops up stating I have a "Four Virus".  Is this something to be concerned about or is there something I need to do?

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Re: Four Virus
kathy65793
Sr. Member

Did you install any new apps yesterday before this message started to pop up? I would run the Verizon Security app to see if you really do have any viruses on your phone. Sometimes an app will pop up and say you have a virus to get you too install an app that they are promoting. You can also get Norton antivirus program to do a full in depth scan of your phone. I had to get it when my weather app that came with the phone kept going to a website that was not trusted and said something about a virus when I wanted it to show me the radar. It blocked chrome from going to this page and I have not had this problem for awhile now. I still have it on my phone but I disable it so it does not use up my battery but still have it on the phone in case I need it again.

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Re: Four Virus
bearone21
Leader

might be from sites you're visiting!!

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Re: Four Virus
vzw_customer_support
Customer Support

Getting this message can be very scary Rlbillington. Kathy65793 did have some relevant questions. Did you install anything recently? Have you been able to run the Verizon Security https://www.verizonwireless.com/support/how-to-use-security-and-privacy/ app? What is the make/model of your device? Where does this error pop up at?

AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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