Free phone but being charged monthly device payment

[jjbreton]

I ordered a free offer phone and was eligible for this offer but now being charged a 10.56 monthly device plan? I spoke several times to Verizon and am getting different answers.

The moto g power is still being offered as a free phone

[jav6]

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@jjbreton wrote:

I ordered a free offer phone and was eligible for this offer but now being charged a 10.56 monthly device plan? I spoke several times to Verizon and am getting different answers.

The moto g power is still being offered as a free phone

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The phone might be free, but did you have to have a new line associated with the phone?  That new line charge might be what you're seeing.

[Ann154]

You will see a charge for the monthly device payment agreement, but you should also see a bill credit for the amount of the promotion divided by 24 months. This would essentially cancel out the monthly device payment for a "free phone promotion".

If you aren't seeing the bill credit, either the bill credits haven't started yet (can take 1-2 billing cycles) or there is an issue with the promotion not being applied. A potential issue could be you don't actually qualify or something else. 

[vzw_customer_support]

jjbreton, we love to see you take advantage of amazing deals on our network. This deal requires that you add a new line of service. Did you add a new line to your account for that device? If so, a monthly credit of $10.41 will start to apply to your bill within 1-2 billing cycles. This credit will reflect on your account for 24 months until that device is paid off. Is this information helpful to you? 

Lasina_VZW