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Free phone but being charged monthly device payment
jjbreton
Member

I ordered a free offer phone and was eligible for this offer but now being charged a 10.56 monthly device plan? I spoke several times to Verizon and am getting different answers.

The moto g power is still being offered as a free phone

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Re: Free phone but being charged monthly device payment
jav6
Sr. Member

@jjbreton wrote:

I ordered a free offer phone and was eligible for this offer but now being charged a 10.56 monthly device plan? I spoke several times to Verizon and am getting different answers.

The moto g power is still being offered as a free phone


The phone might be free, but did you have to have a new line associated with the phone?  That new line charge might be what you're seeing.

...Just another VZW customer...trying to offer some assistance...
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Re: Free phone but being charged monthly device payment
Ann154
Expert
Expert

You will see a charge for the monthly device payment agreement, but you should also see a bill credit for the amount of the promotion divided by 24 months. This would essentially cancel out the monthly device payment for a "free phone promotion".

If you aren't seeing the bill credit, either the bill credits haven't started yet (can take 1-2 billing cycles) or there is an issue with the promotion not being applied. A potential issue could be you don't actually qualify or something else. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Free phone but being charged monthly device payment
vzw_customer_support
Customer Support

jjbreton, we love to see you take advantage of amazing deals on our network. This deal requires that you add a new line of service. Did you add a new line to your account for that device? If so, a monthly credit of $10.41 will start to apply to your bill within 1-2 billing cycles. This credit will reflect on your account for 24 months until that device is paid off. Is this information helpful to you? 

 

Lasina_VZW

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