Galaxy 6 update and phone encryption
1lovemylife6
Newbie

My phone received the update and now my phone encryption (to access my work email) keeps saying "update security settings" which I have done twice now but keeps cycling back to the same message after reboot.  Help!

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Re: Galaxy 6 update and phone encryption
vzw_customer_support
Customer Service Rep

 I'm sorry to read about the trouble with your email. We can help. Which phone is it? We want to make sure taht we get this resolved. I would suggest removing and readding the email back to the device. This will re establish the relationship between the device and the server. Please let us know if this gets it done.
BobbyN_VZW
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Re: Galaxy 6 update and phone encryption
1lovemylife6
Newbie

Galaxy 6.  I had to remove entirely and reboot and then re-add Email account and encryption. 

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